We aim to dispatch all orders within 24 hours. Deliveries will not be made on weekends or public holidays. All orders are shipped via traceable courier. Courier rates are calculated as below. Please provide us with a physical day time address where there will be someone present to sign for your item. Please note that we cannot deliver to P.O. Box addresses.
NEW ZEALAND: FREE SHIPPING UNTIL END OF DECEMBER
$10 for a tracked courier to rural addresses.
AUSTRALIA: $25 Express courier 1-5 working days or E-Post 5-10 working days depending on location and item value.
REST OF THE WORLD: $50 targeted 5-10 working days
Our shipping rates are constantly under review and may be amended at any stage without notice. We endeavor to keep our shipping rates as minimal as possible.
All ordered are processed from New Plymouth, New Zealand. Estimated delivery times are to be used as a guide only. Et vous will not be held accountable for any delivery delay caused by the country’s custom clearance process. We are unable to redirect orders once dispatched. Anyone at the delivery address who receives the goods will be presumed by et vous to be authorised to receive the goods. Delivery charges include packing, delivery and insurance.
Et Vous orders are processed Monday to Friday. If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone, at which time you will have the option of choosing a different item or receiving a refund.
PRICING, TAXES & DUTIES
All prices are displayed in New Zealand Dollars (NZD). All prices displayed are inclusive of New Zealand Goods and Services Tax (GST) for New Zealand Customers and exclusive for any purchases outside of New Zealand.
As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these may be necessary to release your order from customs on arrival.
Calculating Your Order in a Foreign Currency
Prices listed are charged in New Zealand Dollars (NZD). The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates. See Foreign Exchange Rate Calculator for exchange rate calculation.