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Returns & Exchanges Policy

APPRO

If you are interested in an item and would like to try it first before purchasing, please contact us to arrange an appro prior to buying the item online. Call 06 759 1360. For New Zealand Customers Only.

SALE ITEMS

All discounted/sale items are final sale. No returns or exchanges will be accepted.

RETURNS/EXCHANGES

We do not do offer returns or exchanges on hats, jewellery, eyewear, fragrances or candles.

If for any reason you are not completely satisfied with your online purchase please contact us within 3 working days of receiving your goods. Et vous will offer either an exchange or a refund.

Items exchanged for a different size will be processed and shipping at your cost. If we do not have the requested size in stock you will be granted a refund or a credit. To ensure the best possible fulfilment on your size request, we recommend that you let us know your required size when contacting us. This way we can reserve a garment for you.

In order to return goods for exchange or a refund you must contact us within this period by emailing info@etvous.co.nz and we will send further instructions for the return or exchange.

Please return to:
Et Vous
118 Devon Street West
New Plymouth
4310
New Zealand

Tips for exchanging your items

  • Items should be returned within five days of receiving your item
  • We cannot process your return until the goods are received
  • We will advise you as soon as we have received your goods
  • We reserve the right to deny a return, if the goods returned do not meet our return policy requirements
  • Shipping costs back to et vous are the responsibility of the customer unless the goods are faulty

We have endeavored to display accurately the colours of our women’s fashion items and products appearing in our online store, however, due to colour variations in computer monitors we cannot guarantee the colours displayed will be completely accurate.

REFUNDS

Please remember that refunds will only be authorised if you make contact within 3 days of receiving your goods. Returns are credited in the same manner in which they were originally paid. (Postage and/or custom or import fees are non-refundable)

FAULTY GOODS

Items that are damaged as a result of wear and tear are not considered to be faulty. It is at the discretion of Et vous to determine fault. If you would like to return a faulty item, follow the standard returns process. Upon accpeting the fault of the product, firstly we have the option to repair the fault or replace for the exact product. If we cannot repair or replace you will receive a full refund including your original postage. Unfortunately any levies in the destination country are non refundable.

LOST RETURNS

Et vous can not be held responsible for reimbursement or compensation for lost packages sent to us. We suggest you insure your package.

ONLINE SALES

Garments available on our online store are also available for purchase in our Boutique. Please be aware that we try our hardest to keep our website as accurate as possible but if for any reason we can not fulfill an order we will contact you as soon as we can and you will receive a full refund. We are deeply sorry for any inconvenience that may be caused and we welcome you to call before making any online purchase. 06 759 1360