SHIPPING WORLDWIDE

Terms & Conditions

Please take the time to check out our terms and conditions before making a purchase online. The use of this website is subject to the following Website Terms, our Online Shopping Terms our Privacy Policy, and any additional terms and conditions and notices displayed by us on this website. By proceeding to the checkout and completing a purchase you accept all terms and conditions as per the below.

WEBSITE MATERIAL 

The Website Material is derived from sources, which we believe to be as accurate as possible and up to date as at the date of publication – as we nevertheless reserve the right to update this information at any time. Except as required by law, we give no express or implied warranties or guarantees, and make no representations, in relation to the Website Material.  

CHANGES TO TERMS AND CONDITIONS 

We may change the Terms and Conditions at any time. If we do so, an amended version will be posted on the website. Your continued use of the website after any changes are made to the Terms and Conditions will be deemed to constitute your acceptance of those changes. If you object to any changes, you must discontinue your use of the website. You are responsible for keeping up to date with any changes by regularly reviewing the Terms and Conditions. 

ONLINE SHOPPING POLICY 

We reserve the right to accept or reject orders placed with us. If we reject an order, we will let you know why within 5 business days and refund any money that you have paid us. Although we make every effort to keep sufficient stock of items listed on the Website, occasionally we encounter unforeseen supply problems or sell out of certain products and sizes due to unexpected demand. If we are out of stock of an item that you have ordered, you will be notified by email. Refunds for out of stock items will be processed as quickly as possible, but may take up to three to five business days. Sale items are only available at the sale price during the relevant sale period.

APPRO SERVICE

Et Vous offers an appro service to our New Zealand clients. If you are unsure of the items you would like to buy please contact us to arrange an Appro prior to buying the item online. For more details on appro: https://etvous.co.nz/pages/appro

GENERAL DELIVERY INFORMATION 

After your payment is authorised and verified, it can still take up to two days to process your order. This doesn't include weekends or holidays. In the event that an item in your order is unavailable, the processing time may vary.

You will receive a shipping confirmation email with your consignment (tracking) number once your order is ready for shipping. If you have any queries about your delivery after the item has been shipped, please contact the relevant carrier directly with your consignment number.

Items will not be delivered on public holidays. 

All prices are displayed in New Zealand Dollars (NZD) 
and are inclusive of New Zealand Goods and Services Tax (GST). As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these may be necessary to release your order from customs on arrival.

All ordered are processed from New Plymouth, New Zealand. Estimated delivery times are to be used as a guide only. Et vous will not be held accountable for any delivery delay caused by the country’s custom clearance process. We are unable to redirect orders once dispatched. Anyone at the delivery address who receives the goods will be presumed by et vous to be authorised to receive the goods. Delivery charges include packing, delivery and insurance.

SALE ITEMS

All discounted/sale items are final sale. No returns or exchanges will be accepted.

APPRO SERVICE

Et Vous offers an appro service to our New Zealand customers. If you are unsure of the items you would like to buy please contact us to arrange an Appro prior to buying the item online. For more details on appro: https://etvous.co.nz/pages/appro

RETURNS/EXCHANGES

If for any reason you are not completely satisfied with your online purchase please contact us on info@etvous.co.nz within 3 days of receiving your goods, we will issue you with a returns number. Et Vous will offer you either a exchange, credit note or refund.

Please note that this offer does not apply on discounted items. 

In order to return goods for an exchange, credit note or a refund you must contact us within these periods and be given a returns number.

Please note that after 7 days of receipt of goods all sales are final.

Returned goods must be unused, unaltered and unwashed with all original tags and packaging. If you have any queries please contact: info@etvous.co.nz

Please either return it in store at Et Vous; or via tracked courier. Please email Et Vous with the tracking link as soon as it is sent.

Return Address:

Et Vous
118 Devon Street West
New Plymouth 4310
New Zealand

Tips for exchanging your items

  • Items should be returned within five days of receiving your item
  • We cannot process your return until the goods are received
  • We will advise you as soon as we have received your goods
  • We reserve the right to deny a return, if the goods returned do not meet our return policy requirements
  • Shipping costs back to et vous are the responsibility of the customer unless the goods are faulty

We have endeavored to display accurately the colours of our women’s fashion items and products appearing in our online store, however, due to colour variations in computer monitors we cannot guarantee the colours displayed will be completely accurate.

RETURNS WHEN USING LAYBUY

If you make a purchase using Lay-Buy and return it due to change of mind within our returns policy, you will be refunded the full amount from Lay-Buy. For using the Lay-Buy system we are charged a 4.75% commission on your sale so we require your credit card details to put through this commission amount.

REFUNDS

Please remember that refunds will only be authorised if you make contact within 3 days of receiving your goods. Returns are credited in the same manner in which they were originally paid. (Postage and/or custom or import fees are non-refundable)

FAULTY GOODS

Items that are damaged as a result of wear and tear are not considered to be faulty. It is at the discretion of Et vous to determine fault. If you would like to return a faulty item, follow the standard returns process. Upon accpeting the fault of the product, firstly we have the option to repair the fault or replace for the exact product. If we cannot repair or replace you will receive a full refund including your original postage. Unfortunately any levies in the destination country are non refundable.

LOST RETURNS

Et vous can not be held responsible for reimbursement or compensation for lost packages sent to us. We suggest you insure your package.

ONLINE SALES

Garments available on our online store are also available for purchase in our Boutique. Please be aware that we try our hardest to keep our website as accurate as possible but if for any reason we can not fulfill an order we will contact you as soon as we can and you will receive a full refund. We are deeply sorry for any inconvenience that may be caused and we welcome you to call before making any online purchase 06 759 1360

 

RE-DELIVERY 

Delivery methods may require a signature from the customer upon receipt of the parcel. If there is no one available to accept your order, you will need to contact the relevant carrier to arrange pick up (often from the carrier’s depot) or re-delivery. Et Vous accepts no liability for any loss, damage, cost or expense (including any indirect or consequential loss or damage) to you or any other person that is caused by missed deliveries or re-delivery.

SECURITY

Our payment gateway is power by DPS Payment Express, you also have the option to use Poli Internet Banking. No credit card information is shared, kept or recorded by DPS Payment Express, Poli Internet Banking or Et VOus. For more information regarding DPS Payment Express visit http://www.paymentexpress.com/About/About_DPS/Privacy_Policy or for Poli Internet Banking visit https://www.polipay.co.nz

PAYMENT

The name that will appear on your statement will be Et Vous. 

PRIVACY POLICY

Et Vous respects your right to privacy. We collect only the information necessary for us to complete your order or to contact to you regarding the status of your order. So we guarantee that use of your personal information will be used by the Et Vous only. 

CHANGES TO THIS POLICY 

We may amend this Privacy Policy from time to time. The current version will be posted on our website and a copy may be obtained by contacting us (details above).

CONTACTING US

We welcome any suggestions and comments you may have about your experience at Et Vous. Please also contact us if you have any questions about our Terms of Use or any queries or concerns about this Website. 

info@etvous.co.nz

+64 (6) 759 1360

Et Vous
118 Devon Street West
New Plymouth 4310
New Zealand

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