Terms & Conditions
The Website Material is derived from sources, which we believe to be as accurate as possible and up to date as at the date of publication – as we nevertheless reserve the right to update this information at any time. Except as required by law, we give no express or implied warranties or guarantees, and make no representations, in relation to the Website Material.
CHANGES TO TERMS AND CONDITIONS
We may change the Terms and Conditions at any time. If we do so, an amended version will be posted on the website. Your continued use of the website after any changes are made to the Terms and Conditions will be deemed to constitute your acceptance of those changes. If you object to any changes, you must discontinue your use of the website. You are responsible for keeping up to date with any changes by regularly reviewing the Terms and Conditions.
ONLINE SHOPPING POLICY
We reserve the right to accept or reject orders placed with us. If we reject an order, we will let you know why within 5 business days and refund any money that you have paid us. Although we make every effort to keep sufficient stock of items listed on the Website, occasionally we encounter unforeseen supply problems or sell out of certain products and sizes due to unexpected demand. If we are out of stock of an item that you have ordered, you will be notified by email. Refunds for out of stock items will be processed as quickly as possible, but may take up to three to five business days. Sale items are only available at the sale price during the relevant sale period.
Et Vous offers an appro service to our New Zealand clients. If you are unsure of the items you would like to buy please contact us to arrange an Appro prior to buying the item online. For more details on appro: https://etvous.co.nz/pages/appro
GENERAL DELIVERY INFORMATION
After your payment is authorised and verified, it can still take up to two days to process your order. This doesn't include weekends or holidays. In the event that an item in your order is unavailable, the processing time may vary.
You will receive a shipping confirmation email with your consignment (tracking) number once your order is ready for shipping. If you have any queries about your delivery after the item has been shipped, please contact the relevant carrier directly with your consignment number.
Items will not be delivered on public holidays.
All prices are displayed in New Zealand Dollars (NZD) and are inclusive of New Zealand Goods and Services Tax (GST). As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these may be necessary to release your order from customs on arrival.
All ordered are processed from New Plymouth, New Zealand. Estimated delivery times are to be used as a guide only. Et vous will not be held accountable for any delivery delay caused by the country’s custom clearance process. We are unable to redirect orders once dispatched. Anyone at the delivery address who receives the goods will be presumed by et vous to be authorised to receive the goods. Delivery charges include packing, delivery and insurance.
During busy sale periods, dispatch times for orders may vary up to one week.
Items from the sale section or discounted items (including discount codes) are deemed final, cannot be refunded or exchanged unless your original order is out of stock.
If for any reason you are not completely satisfied with your online purchase please contact us within 3 days of receiving your goods. Et Vous will offer you either a exchange, credit note or refund.
Please note that this offer does not apply on discounted items.
In order to return goods for an exchange, credit note or a refund you must contact us within these periods to advise of your requirement.
Please note that after 7 days of receipt of goods all sales are final.
Returned goods must be unused, unaltered and unwashed with all original tags and packaging enclosed. If you have any queries please contact: firstname.lastname@example.org
Please either return it in store at Et Vous; or via courier to:
118 Devon Street West
New Plymouth 4310
The cost of returning and tracking the item is the responsibilty of the customer.
Delivery methods may require a signature from the customer upon receipt of the parcel. If there is no one available to accept your order, you will need to contact the relevant carrier to arrange pick up (often from the carrier’s depot) or re-delivery. Et Vous accepts no liability for any loss, damage, cost or expense (including any indirect or consequential loss or damage) to you or any other person that is caused by missed deliveries or re-delivery.
Our payment gateway is power by DPS Payment Express, you also have the option to use Poli Internet Banking. No credit card information is shared, kept or recorded by DPS Payment Express, Poli Internet Banking or Et VOus. For more information regarding DPS Payment Express visit http://www.paymentexpress.com/About/About_DPS/Privacy_Policy or for Poli Internet Banking visit https://www.polipay.co.nz
The name that will appear on your statement will be Et Vous.
Et Vous respects your right to privacy. We collect only the information necessary for us to complete your order or to contact to you regarding the status of your order. So we guarantee that use of your personal information will be used by the Et Vous only.
CHANGES TO THIS POLICY
+64 (6) 759 1360
118 Devon Street West
New Plymouth 4310